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EXCHANGES & RETURNS

Exchanges

Exchanges are accepted within 14 days following the reception of your order. We offer free exchanges.

The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.

Customized products, which are made-to-order, can not be returned or exchanged.

Here is how to proceed to return items:

  1. Contact us by mail on eshop@maisonullens.com or on the Chat available on maisonullens.com to get a pre-paid shipping label.
  2. Please indicate the garments you wish to receive in exchange.
  3. Ship your initial order using the shipping label we sent you.

For any other request, please contact us: eshop@maisonullens.com

Returns

Returns are accepted within 14 days following the reception of your order. We offer free returns.

The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.

Customized products, which are made-to-order, can not be returned or exchanged.

Here is how to proceed to return items:

  1. Contact us by mail on eshop@maisonullens.com or on the Chat available on maisonullens.com to get a pre-paid shipping label.
  2. Ship your order using the shipping label we sent you.
  3. Refund for returns will be made using the same payment method used for the order payment.

Refund will be done within 14 days following the items return.

For any other request, please contact us: eshop@maisonullens.com